Cancellation Rescheduling and Refund Policy

Please let Big Dawg Movers know as soon as your plans change. This policy explains our cancellation notice, deposits and possible costs when a moving date changes.

 

 

Confirming your move

A local move is confirmed when you approve the written estimate. A long-distance move is confirmed when you approve the written estimate and pay the required 20% deposit.

 

 

Cancellation and rescheduling notice

Written notice must be provided at least two business days before your scheduled move date to avoid the $125 cancellation or rescheduling fee. Business days are Monday through Friday, excluding weekends.

 

Send written cancellation or rescheduling notice by email to bigdawgmoversinfo@gmail.com or by text to (803) 693-5823. Include your name and scheduled move date so we can identify your booking.

 

 

Deposits

No deposit is required for local moves. A 20% deposit is required for long-distance moves.

 

The deposit is used to arrange crews, travel accommodations and equipment for your move. It is nonrefundable for customer-initiated cancellations. If Big Dawg Movers cancels for reasons on our side and cannot provide the move, we will refund it as explained below.

 

For a late cancellation of a long-distance move, the retained deposit covers the $125 cancellation fee. We do not add another $125 cancellation fee on top of the retained deposit.

 

 

Changing your moving date

For a rescheduled long-distance move, your existing deposit carries over to the new moving date. A date change may result in actual additional costs, such as truck or flight change charges. These costs are agreed separately. We will explain them and obtain your written agreement before proceeding with the revised arrangements.

 

 

If Big Dawg Movers cancels

If we cancel for reasons on our side and cannot provide your move, we will refund your deposit.

 

 

Questions or concerns

Email bigdawgmoversinfo@gmail.com or call (803) 693-5823 with questions about your booking or a refund. Cancellation and rescheduling requests must still be provided in writing by email or text.

 

For a concern about completed moving services, contact us so we can review it with you. Review the moving agreement supplied for your move for protection options and claims procedures.